Treat Club FAQs & Terms
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
FAQs
What is the Tiye’s Treat Club?
The Tiye’s Treat Club is a monthly subscription that delivers freshly baked treats straight to you. It’s designed for people who want reliable, comforting favourites made with care — without having to reorder each time.
What treats are included?
Our core range currently includes:
-
Carrot cake
-
Banana cake
-
Chocolate cake
We also offer cookies and brownies, which may be included depending on your chosen box. As the club grows, new treats will be introduced gradually.
Can I choose my treats each month?
Yes. Where possible, you can choose your treats from the available range for your box. Occasionally, we may include a baker’s choice or limited-edition item.
How much does the subscription cost?
We offer three subscription options:
-
Treat Box – £10/month
-
Share Box – £16/month
-
Family Box – £25/month
Full details of what’s included in each box are listed on the subscription page.
Are vegan or gluten-free options available?
Yes.
-
Vegan or gluten-free: +£1 per box
-
Vegan and gluten-free combined: +£2 per box
Please note that all treats are made in a kitchen that handles allergens.
When will I be charged?
You choose your subscription start date at checkout.
Your first payment will be taken on that date, and future payments will be taken monthly on the same date.
When will I receive my treats?
Delivery or collection dates will be communicated in advance. We aim to be consistent each month so you know when to expect your treats.
Do you deliver, or can I collect?
We offer delivery within our designated delivery zones.
Collection from a designated location may also be available — details will be shared before delivery.
Can I cancel or change my subscription?
Yes.
-
You can cancel at any time, as long as you do so at least 7 days before your next billing date
-
You can upgrade or downgrade your plan by contacting us via email
-
Refunds are not issued for mid-month cancellations
Can I pause my subscription?
Limited pause options may be available in certain circumstances. Please contact us to discuss this.
What if there’s an issue with my order?
If there’s a problem with your order, please contact us within 24 hours of receiving your treats.
We’ll always aim to resolve issues fairly and quickly.
Are Founding Members different from regular subscribers?
Yes. Founding Members are those who join during the Treat Club relaunch period.
Founding Members:
-
get early access to the new club
-
help shape what the club becomes
-
keep their original pricing as the club evolves
Spaces are limited to protect quality.
Who do I contact if I have questions?
You can reach us at:
📧 Email: tiyesTreats@gmail.com
📞 Phone: 07360 00415
We’re always happy to help.
Section Title
Every website has a story, and your visitors want to hear yours. This space is a great opportunity to give a full background on who you are, what your team does and what your site has to offer. Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know.
If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement.